Terms & Conditions 📋

Welcome to Gardastays. Below are the general conditions governing the relationship between property owners, guests, and Gardastays by Michele Cobelli.

1. Role of Gardastays and Contracting Parties

Gardastays by Michele Cobelli acts exclusively as a Property Manager with representation, supporting property owners in the operational management of tourist rentals. It is important to note that:

• Rental Contract: Each contract is legally stipulated directly between the property owner (Principal) and the guest (Tenant). Gardastays is not a party to the rental agreement, does not act as a real estate broker, and does not handle collections or payments on behalf of the owner.
• Mandate: Gardastays operates on behalf of the owner for communication with the guest, operational management of the stay (check-in/check-out), property verification, and damage management.

2. Object of the Lease and Duration

The properties listed on gardastays.com are rented exclusively for tourist purposes and for periods of less than 30 days. Therefore, registration of the contract with the Revenue Agency is not required. The rental is for non-residential purposes and does not constitute domicile.

3. Acceptance of Conditions

These general conditions, together with the specific property rules, must be fully accepted by the guest. Signing or submitting the online Check-in form constitutes full legal acceptance of the tourist rental contract and these conditions.

4. Arrival and Departure Times

Unless specifically stated otherwise in the booking confirmation, standard times are:

• Check-in: From 3:00 PM onwards.
• Check-out: By 10:00 AM.

5. Booking, Payments, and "Merchant of Record"

The gardastays.com website acts as an online showcase. The payment system (based on platforms such as Lodgify/Stripe/PayPal) allows the guest to pay directly to the property owner.

Funds Management: Gardastays does not collect, hold, or transfer funds.

Merchant of Record: The owner is the sole recipient of the payment (Merchant of Record) and responsible for issuing any receipts or invoices.

Confirmation: The booking is considered confirmed only upon receipt of the confirmation voucher. The balance must be paid before key handover according to the indicated terms.

6. Costs and Included Services

The rental price includes the exclusive use of the property and its appurtenances. Included in the price (unless exceptions are noted in the property listing):

• Water and gas consumption.
• Electricity consumption (up to 200 kWh/week, unless otherwise stated; excess may be charged).
• Final cleaning and initial supply of bed linen and towels.

Gardastays does not provide extra cleaning services or linen changes during the stay, nor personal or hotel-type services.

7. Security Deposit and Damage Liability

A security deposit is required to guarantee against any damages or rule violations.

Refund: The deposit will be released/refunded within 30 days of check-out, subject to property verification by Gardastays (on behalf of the owner).

Compensation Obligation: In the event that the security deposit has not been paid or is insufficient to cover damages, the guest, by accepting the contract via the check-in form, formally agrees to reimburse the owner for the full amount of the damage caused.

Non-Payment: In case of non-reimbursement, the owner may take legal action at the competent court (where the property is located).

8. Conduct Rules, Waste, and Prohibitions

The guest is required to take care of the property with due diligence ("bonos pater familias").

• Waste: Waste separation (recycling) is mandatory, and no trash may be left inside the accommodation at check-out. Failure to remove waste will result in a penalty fee of €50.00.
• Events and Noise: Unauthorized parties and events are prohibited. It is forbidden to install external sound systems and play music outside after midnight.
• Number of Guests: It is forbidden to exceed the maximum number of guests indicated in the booking (exception only for children < 2 years). Violation results in immediate contract termination and forfeiture of the deposit.

9. Access to the Property

Gardastays, the owner, or authorized technicians have the right to access the property at reasonable times for urgent maintenance, necessary inspections, or emergencies.

10. Cancellation Policy and Refunds

The cancellation policy defined by the owner and stated in the booking voucher applies. Gardastays assists in communication between parties regarding cancellations or refund requests but has no autonomous decision-making power over funds, which remain with the owner.

11. Limitation of Liability

Systems: The guest is not responsible for accidental breakdowns of systems (e.g., boiler, pool) but must report them promptly.

Security: Gardastays and the owner are not responsible for theft, loss of unattended valuables, or damage to persons/property resulting from guest negligence or illicit acts by third parties.

12. Data Processing (Privacy)

Guest personal data is processed in compliance with GDPR for purposes related to stay management and legal obligations (including reporting to the "Alloggiati Web" portal of the State Police).